FAQs - if you have a question that is not listed or wish to ask me directly, please contact me at firstname.lastname@example.org.
What Payments do you take?
- Visa Mastercard American Express and all other types of credit and debit cards
- You may also use Pay Pal, Apple Pay, Google Pay, Venmo (via Paypal
- Go to products and select gift card
- Choose the denomination of your choice
- Check out as normal
- You will receive an e-card by mail with in 24hours of receiving payment
- Gift cards have no fees and do not expire.
Private Facebook Group: How Can I join?
- Sign up is easy, anyone is welcome
- Click on this link to join https://www.facebook.com/groups/498632650191947/
What will shipping cost? Will I be charged shipping rates?
- Shipping is free on orders of $40 or more (ONLY for USA orders)
- If you don't qualify for free shipping, you will be charged the shipping cost.
- Shipping cost depends on your location, weight and size of your package that is all calculated at checkout.
- You may choose the shipping method you wish to have (UPS or USPS)
- We do NOT ship on these days- not be counted as business days): Jan 1, Jan 24, Memorial Day, July 4, 24 & 27, Labor Day, November 19, Thanksgiving Day and the Day After, Dec. 24 thru Dec 26, Dec 31
How quickly do you ship your products?
- Our orders will ship within 1 - 2 business days
- Our holidays (these days cannot be counted as a business day): Jan 1, Jan 24, Memorial Day, July 4, 24 & 27, Labor Day, November 19, Thanksgiving Day and the Day After, Dec. 24 thru Dec 26, Dec 31
- You will receive a tracking code for your order with your shipping confirmation email from Miniature Details LLC this will give you 24hour access to your detailed tracking until your product arrives
- Custom Orders ship on or before our agreed date on the custom order form.
- Miniature Details is not responsible for shipping delays or mishaps caused by outside carriers. We will of course do our part in assisting you in recovering your shipped product.
Can I cancel or edit my order?
- Email Cheryl@miniaturedetails.com if you wish to cancel your order.
- Orders cannot be canceled once shipped
- Cancelled order will be refunded minus a 10% restocking fee
- What is your return/exchange policy?
- You can exchange most unused products in their orignal condition within 30 days of ordering.
- Custom orders are not returnable or exchangeable
- To begin your return: Please email email@example.com we will determine if you product qualifies for a return. Once qualified a shipping label will be generated and sent to you via email free of charge
- Please be sure your product is returned with its original packaging and packaging slip.
- Please review or REFUND POLICY HERE.
How do I place a custom order
- Please email Cheryl at firstname.lastname@example.org directly with your inquiry. She will connect with you, discuss your order and send you the Custom Order Policy and Invoice as we require 50% upfront on all custom orders. Please know there is no returns on custom orders.
Where do I find the Gnome Adoption Area on site?
- Go to my home page
- Click on "Gnomes" in the menu at the top of the page