CUSTOM ORDER POLICY
I look forward to how our paths can cross...creating a custom order is one of the best ways to do it. If you are interested in a custom order please email me at email@example.com
Here is what you need to know about custom orders:
Turnaround time - Our typical turnaround time depends on the item you wish to have customized. We will discuss your deadline date and come up with a fair turnaround time that will work for both of us during the time of your order.
Payment: We require 50% deposit on all custom orders. The remainder of the order cost will need to be paid on or before delivery.
Shipping: We ship USPS, Fed Ex, or UPS. Once your order ships, you will receive a tracking number via email. Miniature Details LLC is not responsible for shipping delays. Most of our items are eligible to be shipped.
Delivery: We do offer delivery within a 30-mile radius. A shipping fee of $5.00 minimum will apply. A person must be home to receive the package.
Social Media: Miniature Details LLC loves to create memorable items for our customers, as we are excited to show off the work we do for you. Pictures ae often taken during production and completion. We post the photos to Facebook, Instagram, my website and more. It is a great way to show off brand awareness. Please check the Social Media Box on your Custom Order Form if you wish your items to be shared. No indication will give your full permission.
Guarantee: There are no returns on any custom order. We completely stand behind out work. Please check your product carefully upon delivery and inform me of any problems within 24 hours of your delivery. I am happy to assist in remedying any concerns you may have. Your satisfaction is important to me. Contact: Cheryl@miniaturedetails.com
Cancellation: Orders cancelled after approval but before production begins will receive store credit for their deposit (No Refunds).
Payment Methods: You will receive an invoice once we have both approved the custom order. This invoice will have a link for you to pay your deposit. An additional link will be sent for the final deposit up to 1 week prior to delivery to the day of the delivery. This must be paid before receiving our product. I will accept most major credit cards (Discover is NOT accepted) Pay Pal, Google Pay, and a few more that are outlined in the invoice. You may also pay cash.
Holidays: Miniature Details LLC observes the following holidays (These cannot be counted as business days in turnaround times).
Jan 1 - New Year's Day/my wedding anniversary
Jan 24 - My birthday
July 4 - 4th of July
July 27 - My husband's birthday
Thanksgiving Day and the Day After
December 24 thru 26 -Christmas Eve, Christmas Day, and the Day After
Please feel free to email me with any question that you may have Cheryl@miniaturedetails.com